Refund and Returns Policy

Refund and Returns Policy

CURTAIN CREATIONS CO LLC
📍 113 Lulane Dr, Frisco TX 75036
🌐 curtaincreationsco.com
📧 [email protected]
📞 (682) 282-0743

Return Eligibility

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it under the following conditions:

  • Returns must be initiated within 14 days of delivery.
  • Items must be unused, unwashed, and in their original packaging.
  • A valid proof of purchase or order number is required.
  • Custom-made or personalized items are non-refundable unless defective or incorrect.

Non-Returnable Items

  • Custom-sized curtains
  • Clearance or final sale items
  • Items that show signs of use or damage not caused by us

How to Request a Return

  1. Email us at [email protected] with your order number and reason for return.
  2. Wait for confirmation and return instructions.
  3. Package your items securely and send to the provided return address.
  4. Once received and inspected, we will issue your refund or exchange.

Note: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

Refunds

Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 5 days of delivery with photos and your order details. We will provide a replacement or issue a full refund.

Questions?

If you have any questions about your return or refund, don’t hesitate to contact our customer service team at [email protected] or call us at (682) 282-0743.

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